Welcome to the web site or mobile application (as the case may be) (collectively, the "Platform") of Omigoe Inc. (including its subsidiaries, affiliates, agents, and service providers, collectively, "HelloRented", "we", "us"
and/or "our"). This Platform is operated by HelloRented and has been created to provide information about our company and our online platform designed to permit users to apply for the HelloRented Rental Guarantor Service or HelloRented
personal data ("Personal Data") and other information, in conjunction with your access to and use of the Platform and the Services.
INFORMATION WE COLLECT
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Services: We collect Personal Data from you (including, but not limited to, your name, email address, email content and location) when you voluntarily provide such information by
registering for access to the Services as an applicant for the HelloRented guarantor service or HelloRented security deposit replacement service. Wherever HelloRented collects Personal Data we make an effort to provide a link to this
We collect this Personal Data for the purposes of providing the Services to you, as well as providing customer service, conducting research and improving the Services. For more details on why we collect your Personal Data and how we use
it, please see the section below entitled “Our use of Personal Data and other information.” While you are under no obligation to provide any Personal Data, should you choose to withhold such information, we may not be able to provide you
with some or all of the Services.
transferred from your current location to the offices and servers of HelloRented and the authorized third parties referred to herein.
Non-Personal Data: When you interact with HelloRented through the Services, we automatically receive and store certain non-identifiable personal information. Such information, which is collected passively using various
technologies, cannot presently be used to specifically identify you. Examples of this non-identifiable personal information include the type of internet browser or mobile device you use, any website from which you have come to the
Services, your operating system, location data (which is anonymous and where you log in through the Platform you will be asked if you consent to the Services accessing your location, which can be updated at any time in your device
settings) (“Non-Personal Data”). HelloRented may store such Non-Personal Data itself or such information may be included in databases owned and maintained by HelloRented affiliates, agents or service providers. The Services may use such
Non-Personal Data to assist us in providing effective Services and to collect broad demographic information for aggregate use.
Aggregated Data: In an ongoing effort to better understand and serve the users of the Services, HelloRented often conducts research on its customer demographics, interests and behavior based on the Personal Data, Non-Personal Data,
and other information provided to us. This research may be compiled and analyzed on a de-identified, aggregate basis, and HelloRented may share this aggregate data with its affiliates, agents, and business partners. This aggregate
information does not identify you personally. HelloRented may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Location Information: When you use the Services to apply for a rental guarantee or security deposit replacement, the Services may request that you provide residential address. We may also use your location information in an
aggregate way, as described above in the "Aggregated Data" section.
Email Integrations: The Services may collect Personal Data relating to third parties stored in your email and mobile device address books, including, without limitation, names, email content, email addresses, and phone numbers
(collectively, “Third-Party Personal Data”). The Services may request your permission to access such Third-Party Personal Data. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant Email
Service. When you add an Email Services account to the Services or log into the Services using your Email Services account, we will collect relevant information necessary to enable the Services to access that Email Service and your data
contained within that Email Service. As part of such integration, the Email Service will provide us with access to certain content and information that you have provided to the Email Service, and we will use, store, and disclose such
no liability or responsibility for the privacy practices or other actions of any Email Services that may be enabled within the Services.
Mobile Services: The Services include certain services that are available via a mobile device, including (i) the ability to upload content to the Services via a mobile device, (ii) the ability to browse the Platform and
Services from a mobile device, and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the "Mobile Services"). To the extent you access the Services through a
mobile device, your wireless service carrier's standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all
Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding HelloRented by SMS, MMS, text message, or other electronic means to your mobile device and that
certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your HelloRented account information to ensure
that your messages are not sent to the person that acquires your old number. We may at all times rely upon the information contained in your HelloRented account.
OUR USE OF PERSONAL DATA AND OTHER INFORMATION
We will hold and use the following details about you:
your name, address, phone numbers, email address, date of birth, employment and banking and financial details;
demographic and lifestyle information;
information we receive when making a decision about you, your loan or application (including information collected from the Credit Bureaus);
details of the credit you have and have had with us and all transactions;
details of when you contact us and when we contact you;
if you change your bank and your old bank informs us of your new bank account details, we will hold the new bank account details, and use them to operate your account.
as well as any other information which we reasonably need to operate your account, make decisions about you or fulfil our regulatory obligations.
We may keep details of any phone number(s) that you call us from and use them to contact you.
If you provide us with any credit or debit card details, bank routing details or other payment instruction information, either during the loan application or subsequently, we will keep those details and may use the details to take
current and future payments.
When we are managing your account, we may be given sensitive information such as medical information. We will hold and process this information to allow us to make decisions about you and your accounts with us.
References to personal information include all of the information above whether obtained from you, from a Credit Bureau or Fraud Prevention Service, from the internet or from any other source.
We will hold your data on our systems as follows:
If you were approved for a Rental Guarantee or security deposit replacement – at least 7 Years
If you were declined for a Rental Guarantee or security deposit replacement - at least 3 Years
All other scenarios - at least 3 months *
* If you have opted into marketing then we will hold your contact details (email address, telephone number, name and address) for up to 36 months from the time you last interacted with us. You may opt out of this at any time by clicking
unsubscribe from any marketing communication you have received from us.
Information we share: we will keep your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform
services on our behalf. All service providers are bound by contract to maintain the security of your personal information and to use it only as permitted by us.
We may share information about you:
Reasons we can share your personal information
Does HelloRented share?
Can you limit this sharing?
For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
For our marketing purposes - to offer our products and services to you
For joint marketing with other companies
We don't share
How we use your information:
search Credit Reference Agencies’ and Fraud Prevention Agencies’ records (including information from overseas);
share with our designated insurance broker and / or insurance carrier for the purposes of their underwriting efforts;
make, or assist in making, credit decisions about you, assess lending and insurance risks, and to check the details that you have let us and others have;
operate and manage your account and manage any application, agreement or correspondence you may have with us;
to identify, prevent, detect or tackle fraud, money laundering, terrorism and other crimes;
to form a view of you as an individual and to identify, develop or improve products, that may be of interest to you;
carry out market research, business and statistical analysis;
provide information to independent external bodies such as governmental departments and agencies, universities and similar to carry out research;
carry out audits;
perform other administrative and operational purposes including the testing of systems;
trace your whereabouts;
recover any debt you owe us;
comply with our regulatory obligations. carry out, monitor and analyze our business; and
contact you by email, SMS, letter or telephone about our products and services, unless you tell us that you prefer not to receive marketing.
Your data may also be used for other purposes for which you give your permission, or where we are permitted to do so by law, or it is in the public interest to disclose the information or is otherwise permitted under applicable law.
HelloRented may also use your Personal Data and other Non-Personal Data collected through the Services to help us in providing the Services, processing transactions, fulfilling requests for information, receiving and sending
communications, updating marketing lists, analyzing data, providing support services, or other tasks from time to time. If you use the Services as a tenant, your information is shared with your landlord or prospective landlord.
If you use the Services as a landlord, your information is shared with your tenants or prospective tenants. Certain landlord information may also be posted in a public profile on the Platform.
HelloRented may, with your consent, use your Personal Data to contact you in the future to tell you about services we believe will be of interest to you, where permitted by applicable law. If we do so, each marketing communication we send
you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from
our marketing mailing lists, please contact us as indicated below.
We may also use your Personal Data and Third-Party Personal Data to send communications relating to the Services, in accordance with applicable laws. For example, we may send periodic emails to registered users of the Services relating to
their recent interactions with the Services. Also, if you use any feature of the Services permitting you to communicate with third parties (such as to refer a roommate to the Services), either by submitting Third-Party Personal Data to
the Services or otherwise permitting the Services to automatically access Third-Party Personal Data in your possession, you acknowledge and agree that you have the authority of the relevant third party for us to access and use the
relevant Third-Party Personal Data and that you have notified these third parties and informed them how their information is collected and used by HelloRented to provide the Services. We reserve the right to identify you as the person who
has made the referral in any messages that are sent to them. We may use Third-Party Personal Data to (1) contact such third party using the Third-Party Personal Data provided, and/or (2) provide you with an editable template message
designed to facilitate communication between you and such third party through the Services. In addition to sending the foregoing communications, we may also send reminders or related messages to you and to third parties on your behalf
from time to time where permitted by applicable law. In each case, any such communications sent to third parties using Third-Party Personal Data will provide a means to "opt-out" of receiving further communication of the same nature.
OUR DISCLOSURE OF PERSONAL DATA AND OTHER INFORMATION
HelloRented is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain
third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: HelloRented, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information and maintaining
databases. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function and require them to only use the information for the purposes for
which it was collected.
Legal Requirements: HelloRented may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or
property of HelloRented, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
When you interact with the Services, we try to make that experience simple and meaningful. When you visit our Platform, our web server sends a cookie to your computer or mobile device (as the case may be). Cookies are small pieces of
information which are issued to your computer or mobile device (as the case may be) when you visit a website or access or use a mobile application, and which store and sometimes track information about your use of the Platform (as the
case may be). A number of cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to the Platform
and will last for longer.
Some of the cookies used by the Platform are sent by us, and some may be set by third parties who are delivering services on our behalf.
Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is sent. You can also learn more about cookies by visiting
www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices. Please note,
however, that by blocking or deleting cookies used on the Platform, you may not be able to take full advantage of the Services.
Essential: Allow you to navigate and use all the features provided by our Platform.
Functional Cookies: These cookies customize elements of the promotional layout and/or content of the pages of the Platform and remember that you have visited us before; this means we can identify the number of unique visitors
we receive. This allows us to make sure we have enough capacity for the number of users that we get. So when you use our Platform, we remember you and your preferences and information you have submitted to us to provide you with a
Performance and Analytics: Performance cookies let us collect information about how you use the Platform. They collect anonymous statistical information about how you use the Platform (including how long you spend on the
Platform) and where you have come to the Platform from, so that we can improve the Platform and learn which functions of the Platform are most popular with users. This information does not include Personal Data, although we might be
able to associate such information with user accounts once we receive it from the third party.
Advertising and Targeting: These cookies collect information about the pages you visit online. They gather information about the pages that you visit or the functions of the Platform you use, and also other information about
other websites that you visit, so as to place you in a “market segment”. This information is only collected by reference to the IP address or unique device identifier that you are using (the applicable cookie identifier) and also can
include information about the county or province and city or town you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Platform, which it is
believed will be relevant to your market segment. This may result in you seeing advertisements for our Platform when you visit other websites. We use third parties, for example, Google Analytics, to analyze statistical information
from users of the Platform and provide you with interest-based advertisements.
the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums or comment sections, any customer support communications, any ideas for new products or
modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). You agree that any Unsolicited Information becomes the intellectual property of HelloRented to the fullest extent permitted
by applicable law, and agree to assign any and all residual rights or interests that you may have in such Unsolicited Information to HelloRented. All Unsolicited Information shall be deemed to be non-confidential and HelloRented shall be
free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution to the extent permitted by applicable law.
HelloRented does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not use the Services and/or submit any Personal Data through the Services. We encourage parents and
that a child under the age of 18 has provided Personal Data to HelloRented through the Services, please contact us at firstname.lastname@example.org, and we will endeavor to delete that
information from our databases.
LINKS TO OTHER WEBSITES
Third-Party Sites. The links from the Services do not imply that HelloRented endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies.
HelloRented takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure
or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please also keep this in mind when disclosing any Personal
Data to HelloRented via the Internet.
OTHER TERMS AND CONDITIONS
Your access to and use of the Services is subject to the Terms of Service at www.hellorented.com/terms-and-conditions and such other terms, which may be made available to you in connection with
your use of the Services.
ACCESS TO INFORMATION AND CONTACTING US
To keep your Personal Data accurate, current, and complete, please contact us as specified below. You may request in writing copies of your Personal Data held by us. You have the right to ask us to correct inaccurate or incomplete
information about you (and that you cannot update yourself within your account). Please understand, however, that it may be impossible to remove information completely, including due to backups and records of deletions.